{"id":1196,"date":"2025-08-02T03:19:16","date_gmt":"2025-08-02T03:19:16","guid":{"rendered":"https:\/\/nexurescripts.com\/?page_id=1196"},"modified":"2025-08-06T11:43:20","modified_gmt":"2025-08-06T11:43:20","slug":"politica-reembolso-garantia","status":"publish","type":"page","link":"https:\/\/nexurescripts.com\/en\/politica-reembolso-garantia\/","title":{"rendered":"Pol\u00edtica de Reembolso e Garantia \u2014 Nexure Scripts"},"content":{"rendered":"<p><strong>\u00daltima atualiza\u00e7\u00e3o: 06\/08\/2025<\/strong><\/p>\n\n\n\n<p>A Nexure Scripts preza pela transpar\u00eancia e seguran\u00e7a nas compras realizadas em nossa plataforma. Por se tratar de produtos <strong>digitais e licenciados<\/strong>, adotamos regras espec\u00edficas de reembolso e garantia, descritas abaixo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-produtos-reembolsaveis\">1. Produtos Reembols\u00e1veis<\/h2>\n\n\n\n<p>Apenas <strong>servi\u00e7os de hospedagem<\/strong> contratados diretamente na plataforma Nexure Scripts s\u00e3o reembols\u00e1veis, <strong>em at\u00e9 7 dias corridos ap\u00f3s a compra<\/strong>, conforme previsto no C\u00f3digo de Defesa do Consumidor para servi\u00e7os cont\u00ednuos.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Demais produtos digitais<\/strong> (como <strong>scripts<\/strong>, <strong>sistemas<\/strong>, <strong>instala\u00e7\u00f5es<\/strong>, <strong>servi\u00e7os adicionais<\/strong>, <strong>dom\u00ednios<\/strong> e <strong>suporte premium<\/strong>) <strong>n\u00e3o s\u00e3o pass\u00edveis de estorno ou reembolso<\/strong>, devido \u00e0 sua natureza digital e irrevers\u00edvel ap\u00f3s entrega.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-cancelamento-antes-da-entrega\">2. Cancelamento Antes da Entrega<\/h2>\n\n\n\n<p>O cliente pode solicitar o <strong>cancelamento de produtos manuais<\/strong> (como sites completos ou personalizados) <strong>antes da entrega ou ativa\u00e7\u00e3o<\/strong>. Ap\u00f3s o envio ou ativa\u00e7\u00e3o do produto\/servi\u00e7o, o pedido de estorno ser\u00e1 <strong>recusado<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-bugs-e-correcoes\">3. Bugs e Corre\u00e7\u00f5es<\/h2>\n\n\n\n<p>Caso o produto entregue contenha <strong>erros ou bugs<\/strong>, o cliente deve reportar o problema atrav\u00e9s de nosso sistema de <strong>tickets<\/strong>. A corre\u00e7\u00e3o ser\u00e1 disponibilizada via <strong>atualiza\u00e7\u00f5es no site<\/strong>, conforme an\u00e1lise t\u00e9cnica.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u2757 O cliente <strong>n\u00e3o ter\u00e1 direito ao reembolso mesmo que o produto contenha bugs<\/strong>, desde que eles sejam corrigidos por atualiza\u00e7\u00e3o.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-garantia-de-funcionamento\">4. Garantia de Funcionamento<\/h2>\n\n\n\n<p>Oferecemos <strong>garantia de funcionamento t\u00e9cnico<\/strong>. Se um bug ou falha for identificado, nossa equipe ir\u00e1 analisar e resolver o problema em tempo h\u00e1bil. Modifica\u00e7\u00f5es, personaliza\u00e7\u00f5es ou incompatibilidades causadas por altera\u00e7\u00f5es do cliente <strong>n\u00e3o s\u00e3o cobertas<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-solicitacao-de-reembolso\">5. Solicita\u00e7\u00e3o de Reembolso<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Solicita\u00e7\u00f5es devem ser feitas exclusivamente via <strong>ticket de atendimento<\/strong>.<\/li>\n\n\n\n<li>O prazo de resposta \u00e9 de <strong>24 a 48 horas \u00fateis<\/strong>.<\/li>\n\n\n\n<li>Ap\u00f3s aprova\u00e7\u00e3o (se aplic\u00e1vel), o reembolso poder\u00e1 levar at\u00e9 <strong>30 dias corridos<\/strong> para ser processado.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-abuso-e-uso-indevido\">6. Abuso e Uso Indevido<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produtos que j\u00e1 foram <strong>baixados, entregues ou ativados<\/strong> <strong>n\u00e3o s\u00e3o pass\u00edveis de reembolso em nenhuma hip\u00f3tese<\/strong>.<\/li>\n\n\n\n<li>A Nexure Scripts se reserva o direito de <strong>recusar reembolsos<\/strong> quando identificados <strong>uso indevido, fraudes, m\u00e1-f\u00e9 ou contas falsas<\/strong>.<\/li>\n\n\n\n<li>Tentativas de <strong>contesta\u00e7\u00e3o indevida de pagamento<\/strong> (chargeback sem base legal) poder\u00e3o acarretar em <strong>negativa\u00e7\u00e3o do CPF\/CNPJ<\/strong> e <strong>protesto em cart\u00f3rio<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-7-consideracoes-finais\">7. Considera\u00e7\u00f5es Finais<\/h2>\n\n\n\n<p>A aceita\u00e7\u00e3o dos <strong>Termos de Uso<\/strong> e desta <strong>Pol\u00edtica de Reembolso e Garantia<\/strong> \u00e9 obrigat\u00f3ria para efetuar compras em nosso site. Ao finalizar uma compra, o cliente declara estar ciente e de acordo com as condi\u00e7\u00f5es acima.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00daltima atualiza\u00e7\u00e3o: 06\/08\/2025 A Nexure Scripts preza pela transpar\u00eancia e seguran\u00e7a nas compras realizadas em nossa plataforma. Por se tratar de produtos digitais e licenciados, adotamos regras espec\u00edficas de reembolso e garantia, descritas abaixo. 1. Produtos Reembols\u00e1veis Apenas servi\u00e7os de hospedagem contratados diretamente na plataforma Nexure Scripts s\u00e3o reembols\u00e1veis, em at\u00e9 7 dias corridos ap\u00f3s [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1196","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Reembolso e Garantia \u2014 Nexure Scripts - Nexure Scripts<\/title>\n<meta name=\"description\" content=\"Confira a Pol\u00edtica de Reembolso e Garantia da Nexure Scripts. 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